Terms & Conditions

Last updated: 18 Septemer 2026

Thank you for visiting my shop and supporting my artwork. The information below explains how orders, shipping, returns and refunds work when you purchase from my website.

Terms & Conditions

About my products

All artwork and prints available through this website are created and sold by me.

I take care to show my artwork and products as accurately as possible. However, colours can look slightly different depending on your screen, monitor, device and settings.

Prints are produced specifically for each order.

Placing an order

Please check your order carefully before completing your purchase, including the product, size, quantity and delivery address.

Once an order has been sent for production, it may not be possible to make changes or cancel it because the product may already be being made specifically for you.

If you notice an error in your order, please contact me as soon as possible and I will do my best to help.

Gelato and print fulfilment

My prints are produced and fulfilled through Gelato, a third-party print-on-demand service.

This means that when you place an order, your print is produced specifically for you through Gelato's network of printing partners and then shipped to your delivery address. The production location and shipping provider can vary depending on the product and destination. GGelato Support+1

Prices and payment

All prices shown on my website are the prices payable at checkout, unless otherwise stated.

Any applicable shipping charges will be shown during checkout before you complete your purchase.

Artwork and copyright

All artwork, designs, photographs, illustrations, text and other creative content on this website are my intellectual property unless otherwise stated.

You may not copy, reproduce, redistribute, resell or use my artwork commercially without my written permission.

Shipping & Delivery

How your order is fulfilled
After you place an order, it is sent to Gelato for production.
Gelato produces the item through its print network and arranges shipping to your delivery address. Depending on the product and destination, your order may be produced and shipped from different locations. GGelato Support+1
Delivery times

Delivery times vary depending on the product, destination, production location, order size and shipping method.

An estimated delivery date will be provided during the ordering process where available. Gelato explains that its estimated delivery dates include both the time needed to produce the item and the shipping time. These dates are estimates and are not guaranteed delivery dates. GGelato Support+1

Shipping costs

Shipping costs depend on the product, destination and shipping method selected.

The shipping cost applicable to your order will be shown at checkout before payment.

Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please note that not every shipping method provides tracking. GGelato Support

International orders

If you order from outside the UK, your order may be subject to customs duties, taxes or other charges imposed by the destination country.

Any applicable charges that are not included in the purchase price are the responsibility of the customer.

International delivery times can also vary.

Delivery delays

I will always do my best to make sure your order reaches you as expected. However, delays can sometimes occur because of postal services, couriers, customs, weather or other circumstances outside my control.

If your order appears to be significantly delayed or lost, please contact me so I can look into the issue.

Returns & Refunds

Change-of-mind returns

Because my prints are produced specifically for each order, I generally do not accept returns simply because a customer has changed their mind where the item falls within the legal exception for personalised or custom-made goods.

However, this does not affect any statutory rights you may have under UK consumer law. Some online purchases carry a 14-day cancellation right, while personalised or custom-made goods can be exempt from that right. GGOV.UK+1

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible.

Please include:

Your order number
A description of the problem
Clear photographs of the product and packaging where relevant

I will review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Gelato's quality process asks store owners to report product quality issues within 30 days of receiving the product, so please contact me promptly if there is a problem. GGelato Support

Lost orders

If your order appears to have been lost during delivery, please contact me as soon as possible.

Gelato asks store owners to report packages that are considered lost within 30 days of the estimated delivery date. GGelato Support

Incorrect delivery address

Please make sure your delivery address is correct before placing your order.

If an order is returned because an incorrect or incomplete address was provided, additional costs may be required to send a replacement. Gelato states that orders returned because of an incorrect address, rejection or being left unclaimed may require a new order and additional shipping costs. GGelato Support

Your consumer rights

Nothing in these Terms, Shipping & Returns conditions affects your statutory rights.

Under UK consumer law, goods must meet the required standards and must be as described. If an item is faulty, not as described or does not meet the required standards, you may have a legal right to a repair, replacement or refund depending on the circumstances. GGOV.UK

For online purchases, customers may also have a legal right to cancel within 14 days of receiving their goods. Certain goods, including some personalised or custom-made products, are exempt from this cancellation right. GGOV.UK+1

I will always deal with valid consumer rights in accordance with applicable UK law.

Contact

If you have any questions about your order, shipping, returns or refunds, please contact me using the contact details provided on this website.

Email: becxsea@gmail.com

I aim to respond to customer enquiries as soon as reasonably possible.

Terms & Conditions

Last updated: 18 Septemer 2026

Thank you for visiting my shop and supporting my artwork. The information below explains how orders, shipping, returns and refunds work when you purchase from my website.

Terms & Conditions

About my products

All artwork and prints available through this website are created and sold by me.

I take care to show my artwork and products as accurately as possible. However, colours can look slightly different depending on your screen, monitor, device and settings.

Prints are produced specifically for each order.

Placing an order

Please check your order carefully before completing your purchase, including the product, size, quantity and delivery address.

Once an order has been sent for production, it may not be possible to make changes or cancel it because the product may already be being made specifically for you.

If you notice an error in your order, please contact me as soon as possible and I will do my best to help.

Gelato and print fulfilment

My prints are produced and fulfilled through Gelato, a third-party print-on-demand service.

This means that when you place an order, your print is produced specifically for you through Gelato's network of printing partners and then shipped to your delivery address. The production location and shipping provider can vary depending on the product and destination. GGelato Support+1

Prices and payment

All prices shown on my website are the prices payable at checkout, unless otherwise stated.

Any applicable shipping charges will be shown during checkout before you complete your purchase.

Artwork and copyright

All artwork, designs, photographs, illustrations, text and other creative content on this website are my intellectual property unless otherwise stated.

You may not copy, reproduce, redistribute, resell or use my artwork commercially without my written permission.

​

Shipping & Delivery

Delivery times vary depending on the product, destination, production location, order size and shipping method.

An estimated delivery date will be provided during the ordering process where available. Gelato explains that its estimated delivery dates include both the time needed to produce the item and the shipping time. These dates are estimates and are not guaranteed delivery dates. GGelato Support+1

Shipping costs

Shipping costs depend on the product, destination and shipping method selected.

The shipping cost applicable to your order will be shown at checkout before payment.

Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please note that not every shipping method provides tracking. GGelato Support

International orders

If you order from outside the UK, your order may be subject to customs duties, taxes or other charges imposed by the destination country.

Any applicable charges that are not included in the purchase price are the responsibility of the customer.

International delivery times can also vary.

Delivery delays

I will always do my best to make sure your order reaches you as expected. However, delays can sometimes occur because of postal services, couriers, customs, weather or other circumstances outside my control.

If your order appears to be significantly delayed or lost, please contact me so I can look into the issue.

Returns & Refunds

Change-of-mind returns

Because my prints are produced specifically for each order, I generally do not accept returns simply because a customer has changed their mind where the item falls within the legal exception for personalised or custom-made goods.

However, this does not affect any statutory rights you may have under UK consumer law. Some online purchases carry a 14-day cancellation right, while personalised or custom-made goods can be exempt from that right. GGOV.UK+1

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible.

Please include:

Your order number

A description of the problem

Clear photographs of the product and packaging where relevant

I will review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Gelato's quality process asks store owners to report product quality issues within 30 days of receiving the product, so please contact me promptly if there is a problem. GGelato Support

Lost orders

If your order appears to have been lost during delivery, please contact me as soon as possible.

Gelato asks store owners to report packages that are considered lost within 30 days of the estimated delivery date. GGelato Support

Incorrect delivery address

Please make sure your delivery address is correct before placing your order.

Your consumer rights

Nothing in these Terms, Shipping & Returns conditions affects your statutory rights.

Under UK consumer law, goods must meet the required standards and must be as described. If an item is faulty, not as described or does not meet the required standards, you may have a legal right to a repair, replacement or refund depending on the circumstances. GGOV.UK

For online purchases, customers may also have a legal right to cancel within 14 days of receiving their goods. Certain goods, including some personalised or custom-made products, are exempt from this cancellation right. GGOV.UK+1

I will always deal with valid consumer rights in accordance with applicable UK law.

Contact

If you have any questions about your order, shipping, returns or refunds, please contact me using the contact details provided on this website.

Email: becxsea@gmail.com

I aim to respond to customer enquiries as soon as reasonably possible.